Support
Frequently asked questions
Common questions about ordering, consultations and prescriptions.
Is a doctor's prescription required to buy products?
Most products on Verisa are over-the-counter and need no prescription. Items marked "℞ Consult advised" are stronger actives we recommend discussing with a dermatologist first — you can book a consultation directly from the product page.
How does the video consultation work?
After booking a slot and sharing your concern, you get a private video call link to your account. The call runs for 20 minutes, and a digital prescription is generated afterwards with medicines, dosage and a follow-up date.
What if I'm not sure what's wrong with my skin?
Try the free AI skin analysis — upload a photo and get an instant first read on possible causes and a suggested routine, no account needed. For anything that needs a real diagnosis, book a dermatologist consultation.
How long does delivery take?
Most orders are delivered within 3–5 business days. Delivery is free on orders above ₹699; a flat ₹49 fee applies below that.
Can I return a product?
Unopened products in original packaging can be returned within 7 days of delivery. For hygiene reasons, opened skincare and haircare items aren't eligible for return unless defective.
Is my medical information private?
Yes. Your consultation notes, photos and prescriptions are visible only to you and the treating dermatologist, and are never shared with third parties.